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Home | About | Contact | Testimonials | FAQ
Frequently asked questions about Car Hire, 4x4 Hire, Camper Hire and Luxury Car Hire with African Autos
No. Your license must be valid, unendorsed and in English. If your license is in another language then you will need an International license.
Drive South Africa has negotiated discounted rates from all the major suppliers due to our buying power. We are, therefore, able to offer an exceptionally good rate to the consumer along with excellent service and a simple booking process.
We are able to organize vehicles with hand controls when required.
No. All our suppliers stock baby and booster seats. These must be requested in advance as they are often in short supply over peak periods.
No. A specific model can be requested but not guaranteed. The supplier reserves the right to replace certain models on their fleet without prior notification. The advertised vehicle gives an indication of the type of vehicle and features to be expected.
If a third party is involved make sure you get all their details – name, ID or passport number, address and telephone number, vehicle registration, make, and model. You will need to contact the supplier as soon as possible but no more than 24 hours after the incident. They will require a full and detailed description of the accident. If your vehicle needs to be replaced the supplier will arrange to do this. You also need to report the accident to the nearest police station and supply the car rental company with the case number.
Definitely not. You must contact the vehicle supplier first as most car rental companies have their own authorized towing companies. If you use another towing company without authorization then you may be liable for the full cost of towing as well as storage of the vehicle until such time as the car rental company is able to get it released.
We drive on the left side of the road. Always wear your seatbelt. You may not talk on your mobile phone will driving unless you are using a hands free kit. The standard speed limit is 60km/h, on national roads it is 120km/h. You must carry your license with you at all times. Do not drive with a handbag on the front seat. Rather place it on the floor under the seat.
If you have chosen a package with an excess then you will be required to have he full excess value available on your credit card for a deposit. If you return the vehicle without any damages then this amount will be refunded to you. If repairs are required or parts need to be replaced then you will be charged the correct amount and any remaining funds will be refunded to you.
No matter what package you have chosen you will be required to pay a rental deposit. This varies from R1000 to R2000 depending on which supplier is used. This deposit will be refunded if the vehicle is returned on or before the agreed date and time with a full fuel tank. If the vehicle requires re-fuelling then you will be charged for this and the remaining funds will be refunded. If you return your vehicle late without contacting Drive South Africa then you will be charged for the additional days at the supplier’s extension rates.
No. A specific model can be requested but not guaranteed. The supplier reserves the right to replace certain models on their fleet without prior notification. The advertised vehicle gives an indication of the type of vehicle and features to be expected.
Fuel is charged from depot to depot. Every vehicle leaves the depot full and is re-fuelled upon return. If your vehicle is delivered to you then the tank may not be completely full depending on the distance from the nearest depot. In the same way, if your vehicle is collected from you it will be re-fuelled when it returns to the depot so you will be liable for the cost of the fuel from the collection point to the nearest depot.
The minimum age is 23 for most suppliers. There are various options depending on the supplier so please contact us if you are below this age and need to rent a vehicle.
This is not possible. Generally spare keys are kept at the supplier’s head office regardless of the registration of the vehicle. This is also a huge security risk so they cannot just supply a second set of keys. In the case of keys being lost the vehicle has to be towed back to the nearest depot for safekeeping and then all the locks on the vehicle must be changed. If you lose the keys please contact the supplier immediately to prevent the theft of the vehicle.
A locksmith will need to be called out in this case. The renter will be liable for the call out fee and any costs related to the retrieval of the keys.
African Autos
1st Floor, 38 Hout Street
Cape Town 8001
South Africa
Download our detailed Cape Town map and directions to African Autos premises.
